{"data":{"text1":"Services Details","text2":"Enhance team collaboration with intelligent communication solutions, specializing in cloud telephony as a premier Microsoft partner.","table":[{"id":"Teams-as-Platform Application","active":true,"header":["Teams-as-Platform Application"],"content":[{"text":"Custom App Development","description":"Tailored applications to address specific needs."},{"text":"Integration with External Services","description":"Connectors and integrations with external tools."},{"text":"Bots and Virtual Assistants","description":"Automation and assistance within Teams chats."},{"text":"Workflow Automation","description":"Trigger and manage processes from within Teams."},{"text":"Data and Analytics Tools","description":"Data analysis, reporting, and visualization in Teams."},{"text":"Custom Tabs and Extensions","description":"Specialized functionality with custom tabs."},{"text":"Interactive Surveys and Forms","description":"Conduct surveys, polls, and forms within Teams."},{"text":"Collaborative Document Editing","description":"Real-time document collaboration in Teams."},{"text":"Customer Support and Helpdesk Solutions","description":"Manage support tickets and customer interactions."},{"text":"Custom Notifications and Alerts","description":"Personalized notifications and reminders in Teams."}],"subtitle":"The Teams-as-Platform application model leverages collaboration tools like Microsoft Teams to integrate various business functions into a unified digital workspace. This approach transforms Teams from a simple communication tool into a comprehensive platform for managing workflows, sharing information, and enhancing productivity. By incorporating third-party applications, custom integrations, and automation within Teams, organizations can streamline operations, improve collaboration, and foster innovation. This model supports a variety of use cases, including project management, customer relationship management, and real-time data analytics, making it a versatile solution for modern enterprises.\n\n","img":{"id":409,"url":"https:\/\/watira.ai\/wp-content\/uploads\/2024\/07\/What-is-microsoft-teams-1024x683-1.jpg"}},{"id":"Watria.ai Teams Telephony Services","active":false,"header":["Watria.ai Teams Telephony Services"],"content":[{"text":"Telephony Solution Cloud \u2013 Based PBX Replacement and Modernization","description":"Replace traditional PBX with Cloud Teams as a modern, cloud-based telephony solution."},{"text":"Teams Telephony Integration","description":"Set up and integrate Teams with enterprise telephony systems for seamless voice communications."},{"text":"Direct Routing Solutions","description":"Connect Teams to external phone lines and services for calling through direct routing."},{"text":"Calling Plan Setup and Management","description":"Manage Microsoft's Calling Plans within Teams for domestic and international calling, eliminating the need for an on-premises PBX\\SBC."},{"text":"Hybrid Deployments","description":"Hybrid deployments, allowing organizations to maintain on-premises infrastructure while gradually migrating to the cloud."},{"text":"Voice and Video Conferencing Solutions","description":"Enhance Teams with advanced voice and video capabilities for communication."},{"text":"Custom IVR Systems","description":"Develop custom Interactive Voice Response systems within Teams for efficient call routing."},{"text":"Contact Center Integration","description":"Integrate Teams with existing contact center solutions for unified communication channels."},{"text":"Compliance Recording and Call Analytics","description":"Offer call recording for compliance and analytics for call quality and usage monitoring within Teams."},{"text":"Intelligent Communications Consulting","description":"Provide consultancy to optimize communication workflows and policies within Teams."},{"text":"Network Assessment and Optimization","description":"Ensure the network infrastructure supports high-quality telephony and video conferencing in Teams."},{"text":"Number Porting and Management","description":"Assist with porting business numbers to Teams and managing them within the platform, for maintaining continuity and avoiding disruptions during migration."},{"text":"User Training and Support","description":"Provide training and support for users on Teams telephony features."},{"text":"Multi-platform Integration","description":"Integrate Teams with other platforms and CRMs for cohesive communication strategies."},{"text":"Voicemail and Call Transcription Services","description":"Provide voicemail services and automatic transcription within Teams."},{"text":"Disaster Recovery Planning for Telephony","description":"Establish backup plans for maintaining telephony services during outages."}],"subtitle":"Watira.ai Teams Telephony Services integrates advanced telephony features into Microsoft Teams, enhancing communication and collaboration within your organization. By seamlessly merging traditional phone systems with the robust capabilities of Teams, Watira.ai offers a unified communication platform that supports voice calls, video conferencing, and messaging. This integration simplifies call management, improves accessibility, and ensures efficient connectivity across all devices. With features such as call routing, voicemail, and call analytics, Watira.ai Teams Telephony Services empowers businesses to streamline their communication processes, boost productivity, and maintain a high level of operational efficiency.\n","img":{"id":410,"url":"https:\/\/watira.ai\/wp-content\/uploads\/2024\/07\/ms-teams-wictor.jpg"}},{"id":"Contact Center Multi-Channels","active":false,"header":["Contact Center Multi-Channels"],"content":[{"text":"Omni-channel Communication","description":"Interact with customers across multiple channels."},{"text":"Smart Voice & Digital Routing","description":"Segment, prioritize & route your customers to the desired agent groups based on attributes collected through the customer journey, leveraging AI to assist in first-contact resolution."},{"text":"Customer Interaction Routing","description":"Efficiently route inquiries to the right agents."},{"text":"Automatic Call Distribution (ACD)","description":"Prioritize and distribute incoming calls to agents."},{"text":"Outbound Dialling Campaigns","description":"Automates manual outbound dialling saving agents time, reducing errors, and eliminating the need for list or result administration."},{"text":"Interactive Voice Response (IVR)","description":"Use automated phone systems for customer guidance."},{"text":"Live Chat Support","description":"Offer real-time text-based chat assistance."},{"text":"Email Handling","description":"Manage and respond to customer emails effectively."},{"text":"Social Media Engagement","description":"Monitor and engage with customers on social media."},{"text":"SMS and Text Messaging","description":"Communicate with customers via text messages."},{"text":"Video Calls","description":"Enable video conferencing for personalized support."},{"text":"Knowledge Base Access","description":"Provide access to information for agents and customers."},{"text":"Call Recording and Analytics","description":"Record interactions and analyze call data for insights."},{"text":"Screen Pop and CRM Integration","description":"Display customer information to agents during interactions."},{"text":"Escalation and Transfer","description":"Escalate issues or transfer calls between departments."},{"text":"Performance Analytics","description":"Track metrics for continuous service quality improvement."},{"text":"Automated Responses and Chatbots","description":"Use AI-powered chatbots for handling routine queries."},{"text":"Multi-Language Support","description":"Serve customers in their preferred languages."},{"text":"Queue Management","description":"Monitor and manage customer queues for efficiency."},{"text":"Callback Requests","description":"Allow customers to request callbacks instead of waiting."},{"text":"Voice-to-Text Transcription","description":"Convert voice interactions into text for analysis."},{"text":"Feedback Collection","description":"Gather customer feedback and surveys for improvements."},{"text":"360\u00b0 Customer Journey","description":"Immediately see your customer\u2019s journey regardless of how they make contact by providing a unified view across all channels. No more silos!"},{"text":"Supervisor Insight","description":"Live conversation monitoring and coaching of agents in real-time across any channel."},{"text":"Callback Functionality","description":"Don't leave customers waiting in line to speak to your agents. Immediate or scheduled call back can be requested while in-queue, via the web, mobile app or SMS."},{"text":"Agent Scripting","description":"Leading-edge graphical scripting tool that requires no programming skills makes it easy for supervisors to define the data, words and pictures that will guide agents during customer interactions, across all media types."}],"subtitle":"Watira.ai Contact Center Multi-Channels revolutionizes customer service by providing a comprehensive platform that supports various communication channels, including voice, email, chat, and social media. This solution ensures seamless interaction across all channels, allowing agents to manage customer inquiries efficiently and deliver a consistent experience. With robust features like real-time analytics, automated workflows, and AI-driven insights, Watira.ai enhances the ability to track, analyze, and optimize customer interactions. This multi-channel approach not only improves customer satisfaction but also boosts agent productivity and operational efficiency. Whether it's resolving issues or providing information, Watira.ai Contact Center Multi-Channels ensures your team is equipped to handle all customer needs effectively.","img":{"id":411,"url":"https:\/\/watira.ai\/wp-content\/uploads\/2024\/07\/24x7-Outsourced-Omni-Channel-Call-Center-Services-from-The-Connection.jpg"}},{"id":"Recording Solution","active":false,"header":["Recording Solution"],"content":[{"text":"Call Recording","description":"Capture audio conversations for quality assurance."},{"text":"Compliance and Audit Trail","description":"Ensure regulatory compliance and maintain audit trails."},{"text":"Quality Monitoring","description":"Evaluate agent performance and adherence to standards."},{"text":"Dispute Resolution","description":"Resolve issues with a complete record of interactions."},{"text":"Training and Coaching","description":"Improve agent skills and customer service quality."},{"text":"Performance Metrics","description":"Analyze call data for insights into customer behavior."},{"text":"Voice Analytics","description":"Extract insights and sentiment analysis from calls."},{"text":"Search and Retrieval","description":"Easily find and retrieve specific call recordings."},{"text":"Access Control","description":"Ensure authorized personnel can access recordings."},{"text":"Storage and Archiving","description":"Securely store and archive call recordings."},{"text":"Scalability","description":"Scale to accommodate increased call volume."},{"text":"Redaction and Encryption","description":"Protect sensitive information in recordings."},{"text":"Customizable Policies","description":"Define recording policies based on criteria."},{"text":"Integration","description":"Seamlessly integrate with telephony and other systems."},{"text":"Multi-Channel Recording","description":"Extend recording to cover various communication channels."},{"text":"Notification and Alerts","description":"Receive alerts for specific events or anomalies."},{"text":"Playback and Sharing","description":"Review and share recorded calls with stakeholders."},{"text":"Tamper Evident Records","description":"Ensure recordings cannot be altered without detection."},{"text":"Retention Policy Management","description":"Enforce retention policies for call recordings."},{"text":"Export and Reporting","description":"Generate reports and export recordings as needed."},{"text":"Data Security","description":"Secure storage and encryption of recorded data."},{"text":"Search and Retrieval","description":"Advanced search capabilities for efficient data management."},{"text":"Call and Screen Recording","description":"Record both audio and screen activity during calls."},{"text":"Analytics and Reporting","description":"Tools for analysing communication patterns and generating reports."},{"text":"System Integration","description":"Compatibility with existing telephony systems, CRM software, and other enterprise tools."},{"text":"Live Monitoring","description":"Capability for supervisors to listen to live calls for training and quality control."},{"text":"Automated Workflows","description":"Automation of processes like alerting and routing recordings for review."},{"text":"User Interface","description":"An intuitive interface for easy navigation and management of recordings."}],"subtitle":"Watira.ai Recording Solution offers a robust platform for capturing and managing interactions across various communication channels, including voice calls, video conferences, and digital communications. This solution ensures comprehensive recording capabilities that comply with regulatory requirements and enhance quality assurance. With advanced features like automatic transcription, real-time monitoring, and AI-powered analytics, the Watira.ai Recording Solution enables organizations to gain valuable insights from their interactions, improve training and compliance, and enhance overall customer experience. By leveraging this solution, businesses can ensure transparency, accountability, and continuous improvement in their communication processes.","img":{"id":413,"url":"https:\/\/watira.ai\/wp-content\/uploads\/2024\/07\/64705fab5b7c40743f2557cf_Blog-Cover-2021_10_The-Best-Screen-Recording-Software-For-Audio-_-Video.png"}},{"id":"A\\V Conferencing-Meeting Rooms","active":false,"header":["A\\V Conferencing-Meeting Rooms"],"content":[{"text":"Consultation and Assessment","description":"Analysis of meeting room needs and recommendations."},{"text":"Room Design, Acoustics, and Hardware Financing","description":"Advice on optimizing room design and acoustics Financing options for hardware procurement."},{"text":"Hardware Selection, and Installation and Setup","description":"Assistance in selecting and procuring certified hardware. Professional installation and configuration of systems."},{"text":"Integration","description":"Integration with other collaboration tools and systems."},{"text":"User Training","description":"Training for end-users and IT administrators."},{"text":"Managed Services","description":"Ongoing management and maintenance of Teams Room systems."},{"text":"Troubleshooting and Support","description":"Technical support and issue resolution services."},{"text":"Cloud Services Integration","description":"Integration with cloud-based services like Microsoft 365."},{"text":"Room Analytics","description":"Insights into room utilization and performance."},{"text":"Teams Rooms Systems","description":"Certified hardware systems optimized for Teams."},{"text":"Cameras","description":"High-quality cameras with pan, tilt, zoom, and more."},{"text":"Microphones","description":"Teams-certified microphones for clear audio."},{"text":"One-Touch Join Solutions","description":"Devices simplifying the meeting start process."},{"text":"Content Cameras","description":"Cameras for capturing and sharing physical content."},{"text":"Room Scheduler and Booking Systems","description":"Integration with room booking systems."},{"text":"Room Control Panels","description":"Touchscreen control panels for meeting management."},{"text":"Audio Conferencing Systems","description":"High-quality integrated speakers and audio systems."},{"text":"AI-Powered Features","description":"Devices with AI capabilities for noise cancellation, participant tracking, etc."},{"text":"Room-scale Systems","description":"Comprehensive solutions for larger meeting spaces."},{"text":"Interactive screen","description":"Microsoft Surface Hub"}],"subtitle":"Watira.ai's A\/V Conferencing-Meeting Rooms provide a seamless and efficient platform for virtual meetings, ensuring high-quality audio and video experiences. Equipped with advanced features such as real-time collaboration tools, screen sharing, and interactive whiteboards, this solution facilitates productive and engaging meetings. The platform supports integration with various devices and applications, offering flexibility and ease of use. Whether for small team huddles or large-scale conferences, Watira.ai's A\/V Conferencing-Meeting Rooms enhance communication, streamline workflows, and foster effective collaboration across teams, regardless of location.\n","img":{"id":414,"url":"https:\/\/watira.ai\/wp-content\/uploads\/2024\/07\/Boardroom-intergration-company.jpg"}}]}}